Frequently Asked Questions

1. What is a natural product?

Natural refers to products that are formulated with natural ingredients derived from plants, minerals, or other natural sources without the chemical nasties.

2. How long will it take my body to adjust to natural deodorant?

It takes an average of 30 days, depending on your body chemistry.
Week 1: Expect the first week to show zero to little changes as the aluminium compounds inside your pores take time to clear out.
Week 2: Second week the body is detoxing and releasing all the aluminium in your pits that have been preventing you from sweating. Armpit bacteria will begin to change, at this stage you may notice some odour. This is a normal part of the transition phase.
Week 3: Third week the bacteria in your armpit begins to re-balance. Odorous bacteria will begin to subside and moisture levels will normalize.
Week 4: by now your amazing body should have fully adjusted.

3. What are the benefits of using natural skincare products?

Avoiding potential harmful chemicals, reducing the risk of skin irritation, nourishing the skin with natural nutrients, and supporting environmentally-friendly and cruelty-free practices.

4. How should I store your natural products?

To maintain the effectiveness of our natural skin + body and home products, it's important to store them in a cool, dry place, away from direct sunlight.

5. Are your products environmentally friendly?

Yes. Our products are formulated with environmentally friendly practices in mind, such as using sustainably sourced ingredients where possible, eco-friendly packaging, and supporting ethical and eco-conscious manufacturing processes.

6. Are your products suitable for the whole family?

Yes. Being Mums ourselves we know the importance of multi-purpose products. Our range is formulated to be gentle and safe for use on various skin types and ages, including infants, children, adults, and elderly individuals. However, it's important to always read and follow the product's instructions and perform patch tests, especially for sensitive skin or individuals with specific skin concerns.

7. Are you a New Zealand business?

Yes, we are proud to be a New Zealand owned and operated business. Our company is based in Whanganui, New Zealand and we are dedicated to providing high-quality natural products that are locally formulated, crafted and packaged.

8. Do you really use native New Zealand ingredients?

Yes, we believe in the power of nature and draw inspiration from the rich biodiversity of New Zealand. Utilizing indigenous botanicals known for their beneficial properties in our formulations. These ingredients are carefully sourced and chosen for their unique properties and are a part of our commitment to creating natural and effective products

9. Why are there small lumps in my products?

Because our products contain natural oils, butters, and waxes that solidify at cooler temperatures. When the balm is exposed to these cooler temperatures, occasionally these ingredients may solidify and create lumps or solid particles in the product. This is normal does not affect the quality or effectiveness of our products and once applied to the skin, the warmth from your body heat will simply melt down the particles as it is soaked into your skin.

10. What’s the reason behind the name Oak + I?

Our business name 'Oak + I' has a special dual meaning for us. Firstly, it's inspired by the names of our daughters, Oakley and Islah, who are the driving force behind our business. Their names reflect our commitment to creating something special for our family and our customers. But it also represents our deep connection to nature, as our location is covered in Titoki trees, a tree often refered to as the NZ Oak it is a symbol of strength, resilience, and natural beauty. So 'Oak and I' represents the harmony between nature and our family, and our commitment to creating products that are good for both our customers and the environment."

11. How long does shipping take?

1-4 days Residential , 2-7 days Rural

12. Do you ship overseas?

Not yet. But it is something that we are working on behind the scenes to make available soon.